Amazon Fulfillment Center Operational Strategy
An 8-week deep dive into people analytics and operational efficiency. Mining real employee feedback to design actionable improvements for Amazon's fulfillment network.
The Mission
Amazon's fulfillment centers are marvels of logistics, but they run on people. This externship focuses on using data—sentiment analysis, turnover metrics, and operational KPIs—to improve the associate experience without sacrificing speed.
The Approach
We aren't just looking at spreadsheets. We're scraping public feedback (Glassdoor, Reddit, Indeed) and applying NLP to categorize pain points, then mapping those to specific operational bottlenecks.
Tools & Tech
Data-Driven Empathy
The goal is to translate qualitative noise into quantitative signal. By identifying the root causes of burnout or friction, we can propose targeted interventions—like shift scheduling tweaks or better tool ergonomics—that have a measurable ROI on retention.
Deliverables
User Insights
Synthesis with sentiment-backed themes.
Problem Framing
Tied to turnover and productivity metrics.
Solution Design
Persona-specific with practical steps.
Stakeholder Deck
Final presentation for Amazon leadership.
Timeline
8 weeks · Live sessions start October 13, 2025 · Onboarding available now.